Privacy Policy
1. Introduction
Evergreen Capital Group Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect your personal data when you express interest in our services or properties.
2. The Data We Collect
We may collect the following types of personal data when you engage with us as a lead, either by filling out our online enquiry form, or correspondence by phone, email or post.:
· Identity Data: Name, address
· Contact Data: Email address, phone number
· Property Preference Data: Details on the types of properties you’re interested in, to ensure we provide you with the most appropriate service and recommendations
Phone calls to and from us may be recorded for training and monitoring purposes.
3. How We Use Your Data
We use your data to:
· Respond to your inquiries and provide information about available properties.
· Send you updates and marketing information relevant to your expressed interests.
· Maintain a record of your preferences for future property availability.
· Internal record keeping.
· We may use the information to improve our products and services.
· We may use the information to customise the website according to your interests.
At any time, you can ask us not to contact you.
We may release information to regulatory or law enforcement agencies if we are required or permitted to do so. Where sensitive personal data is included in the information you send to us, we limit our use and disclosure of such sensitive data other than where permitted by law.
4. CCTV Monitoring We operate CCTV at certain sites to ensure the security and safety of our properties, tenants, employees, and visitors. CCTV may capture video footage of individuals on our premises. This footage is retained for up to 30 days, after which it is securely deleted, unless legal or security purposes require us to retain it for longer. Access to CCTV footage is restricted to authorised personnel, and it may be shared with law
enforcement if required. Clear signage is displayed to inform individuals of CCTV in operation, and you may request access to footage in which you are identifiable.
5. Legal Basis for Processing
We process your data based on legitimate interest to respond to your inquiry and maintain communication. If required, we may request your consent for specific marketing communications – we may contact you by SMS, email, telephone or post.
6. Data Retention
We retain lead data for up to two years from the date of collection to allow for follow-ups on your inquiry and potential property availability updates, unless you request earlier deletion of your data. After this period, your data will be securely deleted unless you become an active tenant or request earlier deletion.
7. How We Protect Your Data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
8. Your Rights
Under UK GDPR, you have the right to:
· Access your data.
· Correct any inaccuracies.
· Request deletion of your data under certain conditions.
· Restrict or object to processing.
· Withdraw consent if you initially agreed to receive marketing communications.
To exercise any of these rights, please contact us using the details in Section 10.
If at any time you are not satisfied with how we have handled the processing of your data, you may raise a complaint with the ICO.
9. Data Sharing
We do not share your data with third parties unless required to provide our services or by law. Any third-party processors we work with are bound by data protection agreements.
10. Contact Us
If you have questions about this Privacy Notice or wish to exercise your rights, please contact us:
Email: info@evergreencapitaluk.com
Phone: +44 208 432 9698
Address: 726 Cranbrook Road, Ilford IG6 1HU